Airline contacts:

• Air New Zealand: +682 26300
• Air Rarotonga / Jetstar / Hawaiian Airlines: +682 22888

• Flight schedules may continue to be affected following Ex-Tropical Cyclone Wati.
• Airlines will determine when services can operate safely and confirm any revised schedules.
• Please check directly with Air Rarotonga for the latest confirmed domestic flight information before travelling to the airport.

We understand that waiting for flight information can be frustrating, particularly when travel plans are uncertain.

• Check your airline's official website, social media channels, booking emails, mobile app and flight notifications.
• If you booked through a travel agent or booking provider, contact them for assistance.
• Flight schedules and recovery arrangements may change. Please rely on confirmed airline communications rather than unverified information shared online.

• If your domestic flight has been cancelled or delayed, contact Air Rarotonga or your booking provider for confirmed information about revised travel arrangements.
• Speak with your accommodation provider about extending your stay, subject to availability.
• If you have an onward international flight, contact that airline or your booking provider as soon as possible to discuss your options.
• Continue following local weather advice and avoid unnecessary travel until conditions are safe.

• Contact both your domestic and international airlines, or your booking provider, as soon as possible.
• Explain that your connecting travel has been affected by severe weather and ask about available rebooking options.
• Rebooking arrangements will depend on your ticket conditions, whether flights were booked together or separately, and the relevant airline policies.
• If you have travel insurance, contact your insurer to check what assistance or cover may be available.

• Your airline or booking provider is the first point of contact for flight cancellations, rebooking and alternative travel arrangements.
• If you have booked connecting flights with different airlines, you may need to contact each airline separately.
• Te Mato Manava Tūroto – Cook Islands Tourism Corporation does not manage airline schedules, cancellations or passenger rebooking.

• Contact your current accommodation provider first to discuss whether your stay can be extended.
• If additional accommodation is required, your booking agent or accommodation booking platform may be able to assist with available options.
• Availability will depend on individual properties and current conditions.
• Please make arrangements as early as possible if your departure has been affected.

• Accommodation providers may be able to assist with extended stays, subject to availability and individual arrangements.
• Please speak directly with your accommodation provider to discuss your circumstances.

We appreciate the efforts of tourism operators and accommodation providers who have supported affected visitors and demonstrated our Kia Orana spirit throughout this weather event.

We understand that unexpected expenses can place additional pressure on visitors whose travel plans have been disrupted.

• Speak with your accommodation provider about your circumstances and available options.
• Contact your airline, booking provider or travel insurer to check whether additional accommodation, meals or other expenses may be covered.
• Any financial assistance or reimbursement will depend on individual circumstances, booking conditions and relevant provider policies.
• If you require consular assistance, contact your country's embassy, high commission or official consular service.

• A Strong Wind Warning remains in force for the Southern Cook Islands. The previous warning for the Northern Cook Islands has been cancelled.
• Conditions may vary between islands and individual locations.
• Follow advice from your accommodation provider and local authorities.
• Exercise caution around coastal areas, fallen branches, debris, damaged infrastructure and any areas affected by flooding.
• If your accommodation has been damaged or you have safety concerns, notify your accommodation provider and follow local emergency instructions.

• Emergency Management Cook Islands (EMCI) and relevant local authorities provide official information about emergency shelter arrangements and any instructions to relocate.
• Visitors should not assume that previously identified shelters remain open or travel to a shelter without confirming official instructions.
• If you require assistance, contact your accommodation provider and follow the latest advice from EMCI and local authorities.

As conditions improve, tourism operators may begin assessing their facilities and resuming activities where it is safe to do so.

• Some tours, cruises, restaurants and other visitor services may remain cancelled, postponed or operating on revised schedules.
• Contact your tour operator or booking provider directly to confirm whether your activity is operating and discuss rescheduling or refund arrangements.
• Continue exercising caution around beaches, lagoons and coastal areas while rough seas and swells persist.
• Avoid debris, damaged areas and potentially unsafe infrastructure during recovery and clean-up activities.

New Zealand Visitors – SafeTravel

• New Zealand visitors can register or update their travel details through SafeTravel, operated by the New Zealand Ministry of Foreign Affairs and Trade (MFAT).
• Registration can assist MFAT in contacting registered travellers during an overseas emergency.

Australian Visitors – Smartraveller

• Australian visitors can subscribe to official Cook Islands travel advice updates through Smartraveller.
• If the Australian Government activates crisis registration, instructions will be provided through official channels.

Visitors from other countries should consult their government's official travel advice and consular services.