The Kia Orana Series is a collection of free short courses designed to empower tourism professionals in the Cook Islands. These courses equip you with the knowledge and skills to ensure visitors have an unforgettable Cook Islands experience.

The course is delivered by Cook Islands Tertiary Training Institute (CITTI)and covers the following topics:

• Kia Orana Values - Gain a deep understanding of the core values that shape the Cook Islands tourism industry, ensuring your interactions reflect the spirit of Kia orana.
• Customer Service - Learn proven techniques to deliver exceptional customer service, leaving a lasting positive impression on every visitor.
• Complaints Handling - Discover the art of effectively resolving complaints with ease, turning them into opportunities to strengthen customer relationships.
• Food & Beverage Service - Elevate and perfect your skills in serving guests in the fast-paced world of food and beverage, ensuring a delightful dining experience.
• Housekeeping - Learn effective cleaning methods and best practices to maintain high housekeeping standards for guest comfort.
• Food Safety - Gain in-depth knowledge about food safety practices, minimising the risk of cross-contamination and ensuring food preparation and storage meet the highest standards.
• Security - Identify and mitigate security risks within the tourism industry, creating a safe and secure environment for both guests and staff.
• Host Responsibilities - Discover how your role as a host significantly impacts customer satisfaction. This course equips you with valuable communication and efficiency skills to excel as a host.

Each course within the Kia Orana Series is designed to fit busy schedules, ranging from 1 to 3 hours in duration. Whether you're looking to refine existing skills or learn something new, these courses are perfect for continuous improvement.

It is offered throughout the year in Rarotonga and the Pa Enua according to a fixed schedule. This programme has received ongoing support from Cook Islands Tourism, reflecting the commitment to excellence within the industry. The series has evolved from a standalone Kia Orana Customer Service course, now offering a wider range of relevant topics to meet the ever-changing needs of the tourism business environment and ensures you have the most relevant skills for success.

To register, contact Rose Akava [email protected] or David Samuel [email protected] or call CITTI on phone +682 21471