The Kia Orana Customer Service (KOCS) course focuses on providing exceptional customer service offered by Cook Islands Tertiary Training Institute. This free one-day course is promoted to everyone who deals with customers regularly and helps to enhance the services provided by any organization or small business. It provides practical tips on how to include the Kia Orana Values into customer interactions, customer complaints handling and showcasing the link between exceptional customer service and a positive experience.
This course is offered in Rarotonga and the Pa Enua according to a fixed schedule over the course of a year and has had ongoing support from Cook Islands Tourism. The KOCS course continues to evolve to suit the changing business climate needs and finds ways to incorporate teachings relevant and suitable to the times.
This course continues to improve and grow over time and so does customer service for the tourism industry as shown through the ongoing Cook Islands Tourism research.