We will work individually and collectively to enhance the positive reputation of our destination, both with our clients and our fellow businesses.
We will share market and statistical information and network constructively to ensure that we leverage the destination's ability to be regionally competitive.
We will ensure that our business complies with all regulations in respect to health and safety, protecting the well being of our clients and staff.
We will relate with all our clients in a courteous and professional manner reinforcing the destination's reputation as being genuinely warm and hospitable.
We will promote our products accurately so that client expectations are appropriately met, while ensuring that our rates/prices clearly reflect true costs for clients.
We will handle client enquiries or complaints in a timely and conciliatory manner.
Our business practices will reflect the elements of professionalism and fair practise, underpinned by compliance with all legal and financial regulations of the Cook Islands.
Our staff will be afforded all opportunity to grow through nurturing and training and provided with wages and work conditions which meet all parameters of our labour laws.
We will adopt environmental and sustainable best practices which ensure the protection of our lagoons and land ecosystems while promoting the use of renewable energy.