Terms and Conditions

  • Accreditation annual membership term is between 01 January and 31 December.
  • Member businesses must be located in the Cook Islands.
  • Membership is open to any and all businesses/companies/persons providing goods and services to the tourism sector.
  • When requested, members must provide accurate statistics to the Cook Islands Tourism Marketing Corporation.
  • Members must not falsify or fail to uphold the minimum compulsory standards.
  • Members must be compliant with all government regulations.
  • Members must opt in to receive all COVID information from Te Marae Ora and Cook Islands Tourism Marketing Corporation.
  • Members must provide access to the independent assessor (scheduled with a two week notice of arrival). On-site inspection takes place every year but can be scheduled sooner if your property is found non-compliant in a previous inspection or if there is an official complaint made by a guest or staff member.
  • Self-assessment forms must be filled in accurately and honestly by the owner or appointed representative of the business.
  • All existing businesses who indicate (through the self-assessment process) that they do not comply with a standard(s) have 3 months to fully comply. All new businesses must be fully compliant before accreditation will be approved.
  • If you operate several businesses under different trading names then a separate application must be made for each business.
  • Once accredited, only the current Cook Islands Quality Assured and Mana Tiaki logos are to be displayed, in a highly visible area at the member business premises and on their business website. All previous accreditation scheme logos, must be removed from display.
  • Should a membership be suspended, all Cook Islands Quality Assured and Mana Tiaki logos must be removed from display.
  • As a member you absolve the Cook Islands Tourism Marketing Corporation from any legal implications which may arise from your membership of the scheme.
  • Use of the Logo
  • The Cook Islands Quality Assured and Mana Tiaki logos may only be displayed on the marketing material and property of the business that is accredited. Logos remain the intellectual property of the Cook Islands Tourism Marketing Corporation. Logos are not to be modified from their original design in any way, including cropping, colour changing or realignment. Digital logos can be requested from Cook Islands Tourism Marketing Corporation.
  • Release of Liability and Indemnity
  • As a Member you agree to release the Cook Islands Tourism Marketing Corporation (including their respective board members, officers, employees, agents and representatives) from all liability of any kind whatsoever in relation to your membership of the Cook Islands Tourism Marketing Corporation Accreditation Scheme.
  • As a Member you also agree to indemnify the Cook Islands Tourism Marketing Corporation (including their respective board members, officers, employees, agents and representatives) against any and all claims, losses, damages, costs and liability of any kind whatsoever that may arise from your membership of the Cook Islands Tourism Marketing Corporation Accreditation Scheme.